IT Help Desk Engineer Level 2 – MSP (Hybrid WFH)

We are a proactive Cloud and Managed Services Provider located in Oak Brook, IL. We have built a fun and friendly culture and prides ourselves on creating an environment that promotes, grows, and motivates engineers to be their best. The IT Help Desk Engineer Level 2 (MSP) will work on a team of 20 ranging from L1 – L3 which allows you to learn from L3’s and sharpen you skillset by mentoring L1’s. We offer full Health, Dental, Vision, hybrid WFH schedule, regular paid trainings, certification reimbursement, guaranteed annual reviews, and more!

We are continue to expand our clientele which is why we are seeking an IT Help Desk Engineer Level 2 – MSP (Hybrid WFH). The main responsibility of the IT Help Desk Engineer Level 2 – MSP (Hybrid WFH) will be answering escalated tickets through ConnectWise Manage and assisted on project work. The IT Help Desk Engineer Level 2 – MSP (Hybrid WFH) must have a solid background working with Windows Server, M365, AD/GPO, Hyper-V or VMware, routers/switches/firewalls, Azure Entra ID, and Azure Intune is a major plus.

We are only considering IT Help Desk Engineer Level 2 – MSP (Hybrid WFH) applicants who have previously worked for a MSP or supported multiple domains concurrently.

IT Help Desk Engineer Level 2 – MSP (Hybrid WFH) Requirements:

  • Windows Server 2012/2016/2019/2022
  • VMWare or Hyper-V Hypervisors
  • Active Directory and Group Policy Management
  • Microsoft Azure Entra ID (Intune is a plus)
  • Windows Domains and Workgroups
  • Windows Networking (mapped network drives, shared folders, printers, etc.)
  • Firewall, Spam Filtering, AV, and other security tool management
  • Install, Configure and Troubleshoot PC, MAC and Mobile device hardware and software related issues
  • ConnectWise highly preferred

IT Help Desk Engineer Level 2 – MSP (Hybrid WFH) Benefits:

  • Health, Dental, and Vision Insurance
  • Short-Term, Long-Term, and Life Insurance
  • Hybrid WFH schedule (2-3 days at home per week)
  • 401(k) with company match
  • 15 Days of PTO
  • Ongoing Paid Trainings
  • Certification Reimbursement
  • Guaranteed Annual Reviews
  • Company Provided Lunch Every Friday