IT Help Desk Engineer (MSP) Description:
Our full-service Cloud and Managed IT services firm has been a well known problem solver to the 5 Boroughs for the last 30 years. We strive to develop each employee personally and technically so you can be one step closer to becoming the ultimate technical wizard. With ample benefits like company ran bootcamps, paid for certification testing, generous PTO, retirement plans with company match, and paid for health benefits, you can depend us to take care of your needs so you can focus on the challenge in front of you. The IT Help Desk Engineer (MSP) will be joining a company that has defined paths of growth into roles such as System Administrator, Network Administrator, Cloud Engineer, Help Desk Manager, and more.
The IT Help Desk Engineer (MSP) will be working with ConnectWise & Kaseya to take primary and escalated tickets from our clients operating on Windows and Mac based environments. The IT Help Desk Engineer (MSP) will work with technologies listed but not limited to: O365 administration, Windows OS/MacOS, Windows Server 2016-2022, VMware/Hyper-V, Azure AD, Intune, Cisco, SonicWALL, and more.
IT Help Desk Engineer (MSP) Requirements:
- Experience with MS Exchange/Office365
- Direct experience with Windows 8, 10, and Server 2012, 2016, 2019.
- Hands-on experience with Active Directory, Group Policy, Exchange, VMware, and Hyper-V
- Experience with routers, switches, and troubleshooting connectivity
- Basic knowledge of Azure AD
- Managed Services or IT Services Firm experience required
IT Help Desk Engineer (MSP) Salary & Benefits:
- $50,000 – $65,000
- Health, Dental & Vision Insurance
- Short-term and Long-term Life Insurance
- 3 weeks of PTO
- Company-sponsored training
- Certification Reimbursement
- Clear paths of growth and annual reviews
