IT Help Desk Manager (MSP) Requirements & Experience:
- Assigning and tracking helpdesk tickets using ConnectWise
- Developing recurring or ad hoc reports
- Tracking, reporting, and ensuring adherence to SLAs
- Implementation of a Quality Assurance Plan
- Collecting metrics for proactive trend monitoring
- Knowledge of MS Active Directory, Azure environments, M365 admin, and ideally workstation imaging
- Previous experience working for a Managed Services Provider
- Previous experience managing an IT team
IT Help Desk Manager (MSP) Benefits:
- Paid Time Off with an elevated holiday schedule
- Generous Medical, Dental, and Vision plans
- Reimbursement for travel, certifications, and training
- Employee Life Insurance
- Cell-Phone Reimbursement
- Cost-of-living adjustment (pay increase)
