IT Help Desk Technician (ConnectWise)

Location: Fullerton, CA / Salary: $50,000 - $60,000

IT Help Desk Technician (ConnectWise)

We have been providing IT support and IT infrastructure services to LA-based businesses since 1999. We pride ourselves in being able to solve problems that other IT companies can’t. Our expertise extends beyond network management to infrastructure IT management and they take a holistic view of clients’ businesses and design solutions for the organization to grow. We place a huge emphasis on growing your technical skillset by allowing you to learn hands-on and with other engineers.

We are seeing a IT Help Desk Technician (ConnectWise) to join our growing team! The IT Help Desk Technician (ConnectWise) must have at least 6 months of MSP experience. Successful candidates will have experience working with ConnectWise, Windows Server, Active Directory, M365, basic network troubleshooting, and Azure AD.

IT Help Desk Technician (ConnectWise) Requirements:

-Prefers NAble, NCentral, ConnectWise experience
-Required: Windows 2012, 2016 and newer
-AD User management, backup/restore and patching
-Azure AD User management, OneDrive and SharePoint user support
-Basic installation, configuration and troubleshooting of PCs
-Configure file, print and remote access services
-Basic administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup
-Enterprise E-mail
-Required: Office 365 Suite
-GSuite is a bonus
-Experience with InTune, Autopilot, Azure AD, Scripting is desirable
-Apple Support (desired but not required)
-Required: Windows 7/8/10
-Troubleshooting and configuration
-Configuration of standard Outlook, Teams and collaboration tools
-Installation, configuration, troubleshooting and customization of MSOffice Suite
applications per customer’s preferences
-Solid understanding of and ability to install, configure and test workstation hardware
including video cards, NICs, hard drives, and ActiveSync enabled devices. Both in
person and remotely
-Solid understanding of and ability to configure TCP/IP and troubleshooting Internet connectivity
-Experience with and understanding of routers and firewalls Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
-Understanding of DNS services

IT Help Desk Technician (ConnectWise) Benefits:

-Health
-Dental
-Vision
-PTO
-Certification Reimbursement

Opportunity Location

Fullerton, CA

Proposed Salary

$50,000 - $60,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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