Are you ready to take the next step in your IT career? Join a growing Managed Services Provider (MSP) where you’ll gain hands-on experience across a wide range of technologies and industries. This is not a basic help desk job — you’ll troubleshoot real issues, support real users, and continuously develop your technical skill set.
We are hiring a Level 1/1.5 IT Support Technician with previous MSP experience who is comfortable handling Microsoft support issues and has a foundational understanding of networking. If you enjoy problem-solving, learning, and working in a fast-paced environment, this is a great fit.
Responsibilities:
- Provide remote helpdesk support for desktops, laptops, mobile devices, and printers
- Troubleshoot Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive)
- Manage users and permissions in Microsoft 365 Admin Center and Active Directory
- Support basic networking tasks: connectivity issues, DNS, DHCP, and IP conflicts
- Assist with Windows Server environments and Azure Entra ID (formerly Azure AD)
- Monitor alerts using RMM tools and document work clearly in PSA/ticketing systems
- Support client onboarding, device deployments, patching, and basic security tool setup
Qualifications:
- 1–2 years of IT support experience in an MSP or multi-client environment (required)
- Strong understanding of Windows OS, Microsoft 365, and Active Directory
- Familiarity with networking concepts: IP addressing, DNS, DHCP, basic switching
- Experience using remote support tools and ticketing/RMM platforms
- Strong communication and documentation skills
- Self-motivated and eager to learn new tools and technologies
Preferred Skills (Not Required):
- Microsoft certifications (MS-900, MD-102, AZ-900)
- Experience with Intune, Azure, or VPN/firewall support
- Exposure to scripting or automation (PowerShell, etc.)
Benefits:
- Medical, dental, vision, and life insurance
- Company-paid short-term and long-term disability
- Educational assistance and certification reimbursement
- Adoption assistance
- 401(k) retirement plan with company contribution
- Bonus program based on performance