IT Help Desk Technician Level 2 & Jr System Administrator (MSP) Overview:

We are a growing customer-focused Cloud Services Provider that offers affordable and reliable IT support tailored to fit their clients individual business needs in the LA area. Having been in business for over two decades, we understand what it takes to continually grow business and provide our employees a work environment they want to be apart of! Our IT firm is centered around positive culture and teamwork. We offer full Health/Dental/Vision, hybrid WFH schedule (2-3 days at home per week), 3% match on 401(k), PTO, Flex Time, Paid Training, Certification Reimbursement, and more.

We are seeking a IT Help Desk Technician Level 2 & Jr System Administrator (MSP) with a background working for a MSP or CSP. The main responsibilities of the IT Help Desk Technician Level 2 & Jr System Administrator (MSP) are to resolve escalated issues and work with our System/Network Administrators on infrastructure upgrade projects. The IT Help Desk Technician Level 2 & Jr System Administrator (MSP) should be well versed supporting Microsoft technologies, Windows Server, M365, VMware, Hyper-V, backup solutions, and Networks (routers, switches, firewalls).

IT Help Desk Technician Level 2 & Jr System Administrator (MSP) Desired Skills & Experience:

  • Verifiable experience with Microsoft Servers – AD, DNS, etc.
  • Verifiable experience with Microsoft Cloud Offerings – Azure, M365, VDI, etc.
  • Experience supporting Windows Desktop systems and Microsoft Office applications
  • Experience supporting Mobile handheld devices (Android, iOS, etc.)
  • Experience supporting Enterprise Backup Solutions – BDR’s, DATTO, Infrascale, etc.
  • Experience with firewalls, managed switches, VPNs, VLANs, etc. (Sophos, Ubiquiti, Aruba InstantOn, etc.)
  • Experience supporting Anti-virus and Anti Malware (Sophos a plus)
  • Experience using a PSA tool, such as AutoTask, ConnectWise
  • Experience using an RMM tool, such as ConnectWise Automate, Datto RMM, etc.

IT Help Desk Technician Level 2 & Jr System Administrator (MSP) Salary + Benefits:

  • Health, Dental, and Vision Insurance
  • 401(k) with 3% company match
  • PTO, Paid Holidays, and Flexible Scheduling
  • Hybrid WFH (2-3 days at home per week)
  • Paid Training
  • Travel and Certification Reimbursement
  • Stipend for phone and home internet