IT Help Desk Technician Level 2 (Managed Services) Overview:
We are a well established Managed and Cloud Services Provider with clients throughout Southern California. We provide full IT support too small to mid-sized companies in varying fields, priding ourselves as being their single source for all IT solutions, including IT project design and implementation, security services, helpdesk services, System monitoring, WAN/LAN services, etc.
The IT Help Desk Technician Level 2 (Managed Services) will diagnose system and application failure to isolate the source of problems between equipment, network, system software, application program and user knowledge. The IT Help Desk Technician Level 2 (Managed Services) will support and fully understand the importance of client satisfaction, consultant etiquette, and follow up. Key technologies the IT Help Desk Technician Level 2 (Managed Services)will work with are Windows Server, M365, VMware, Hyper-V, SonicWALL, Meraki, Azure, and Email Security (Ironscales, Proofpoint).
The IT Help Desk Technician Level 2 (Managed Services) must have previous MSP experience.
IT Help Desk Technician Level 2 (Managed Services) Requirements:
- Strong experience with management of MS365 environments including email, Azure Entra ID, and Intune
- Strong knowledge of Windows 10/11 including baseline security policies.
- Supporting Windows-based servers (2012r2 – 2022).
- Familiarity with RMM and remote assistance tools (e.g. ConnectWise)
- Experience troubleshooting issues related to Windows AD, DNS and IP networking.
- Good problem-solving ability and interest in learning.
- Responsible, proactive, great interpersonal skills.
- Good verbal and written communication skills.
IT Help Desk Technician Level 2 (Managed Services) Preferred Experience:
- Email Security/Spam filtering (e.g. Ironscales, Proofpoint)
- Experience with SQL Server.
- Familiarity with hosted VoIP systems
IT Help Desk Technician Level 2 (Managed Services) Benefits:
- Health, Dental, and Vision Insurance
- 401(k) with company match
- PTO + Paid Holidays
- Certification Reimbursement
- Paid Overtime
- Hybrid WFH after onboarding
