IT Help Desk Technician Level 2 (Managed Services) Overview:

We are a well established Managed and Cloud Services Provider with clients throughout Southern California. We provide full IT support too small to mid-sized companies in varying fields, priding ourselves as being their single source for all IT solutions, including IT project design and implementation, security services, helpdesk services, System monitoring, WAN/LAN services, etc.

The IT Help Desk Technician Level 2 (Managed Services) will diagnose system and application failure to isolate the source of problems between equipment, network, system software, application program and user knowledge. The IT Help Desk Technician Level 2 (Managed Services) will support and fully understand the importance of client satisfaction, consultant etiquette, and follow up. Key technologies the IT Help Desk Technician Level 2 (Managed Services)will work with are Windows Server, M365, VMware, Hyper-V, SonicWALL, Meraki, Azure, and Email Security (Ironscales, Proofpoint).

The IT Help Desk Technician Level 2 (Managed Services) must have previous MSP experience.

IT Help Desk Technician Level 2 (Managed Services) Requirements:

  • Strong experience with management of MS365 environments including email, Azure Entra ID, and Intune
  • Strong knowledge of Windows 10/11 including baseline security policies.
  • Supporting Windows-based servers (2012r2 – 2022).
  • Familiarity with RMM and remote assistance tools (e.g. ConnectWise)
  • Experience troubleshooting issues related to Windows AD, DNS and IP networking.
  • Good problem-solving ability and interest in learning.
  • Responsible, proactive, great interpersonal skills.
  • Good verbal and written communication skills.

IT Help Desk Technician Level 2 (Managed Services) Preferred Experience:

  • Email Security/Spam filtering (e.g. Ironscales, Proofpoint)
  • Experience with SQL Server.
  • Familiarity with hosted VoIP systems

IT Help Desk Technician Level 2 (Managed Services) Benefits:

  • Health, Dental, and Vision Insurance
  • 401(k) with company match
  • PTO + Paid Holidays
  • Certification Reimbursement
  • Paid Overtime
  • Hybrid WFH after onboarding