Technical Support Engineer II (MSP)
We are a Cloud Managed Services Provider with offices and clients across the country. The IT Support Engineer II (MSP) will provide direct client support for our growing list of business clients specifically in Texas. The Technical Support Engineer II (MSP) position offers personal and professional growth, challenging assignments, training opportunities and the ability to have true ownership of their work.
We are a true Cloud based company which means there will be no break/fix support. The Technical Support Engineer II (MSP) is responsible for implementing new technology as well as escalated support for internal/external clients with a focus on a shortened time-to-resolution and detailed documentation. The Technical Support Engineer II (MSP) will work independently on some tasks and as part of a team in others with the goal of supporting all managed clients.
IT Help Desk Technician Level 2 (MSP) Requirements:
- Resolve all Tier 1 escalated incidents
- Desktop support and user device incidents
- Network issues including Domain Access, VPN, LAN/WAN/WLAN, and device issues
- Server support issues including AD and Group Policy
- Ongoing management of M365 and Azure environments
- Assistance in projects alongside Sr. Engineers
- Continued learning and advancement opportunities
IT Help Desk Technician Level 2 (MSP) Benefits:
- Medical, Dental, and Vision Insurance
- Disability and Life Insurance
- 401(k) w/ company match
- Generous PTO
- Certification Reimbursement
- Company Car
- Cell-phone stipend
