We are a Cloud Services Provider based out of New York City. For over 25 years we have helped hundreds of companies streamline, strengthen, and enhance their IT infrastructure. We value collaboration and a cohesive culture that provides our employees the ability to continuously grow professionally and technically. We offer full health, dental, vision benefits, 401(k) with a match, active mentorship program, paid trainings, certification reimbursement, and more.

We are currently seeking an IT Help Desk Technician – Level 2 (MSP) with previous experience working for a Managed or Cloud Services Provider. As a IT Help Desk Technician – Level 2 (MSP) you will take escalated tickets from Level 1’s and work alongside Senior Engineers on projects. the IT Help Desk Technician – Level 2 (MSP) will provide support for Microsoft Windows servers (AD, DNS, GPO), Azure, desktops/printers, and varying hardware platforms, including Dell and HP.

This is a full-time, permanent opportunity paying $70,000 – $80,000 dependent on experience.

IT Help Desk Technician – Level 2 (MSP) Technical Proficiencies:

  • Knowledge and experience with Active Directory and Microsoft Azure Services
  • Knowledge and experience with Windows Server and Desktop Operating Systems
  • Knowledge and experience with M365 and Office365 applications (Intune, Exchange, etc.)
  • Advanced understanding of hardware, software and networking systems including Routing, Switching, and Networking Protocols
  • Troubleshooting IT peripherals (monitors, printers, cameras, and anything else that plugs into either the wall or the computer)
  • Certifications are a major plus. CompTIA (A+, Network+, Security+), AZ-900, AZ-104, or MS-900

IT Help Desk Technician – Level 2 (MSP) Benefits:

  • Health, Dental, and Vision Insurance
  • 401k with 3% match
  • 100% covered Group term life insurance with Accidental Death & Disability provision
  • 3 weeks PTO that increases with tenure
  • Career Growth with an active mentorship program to help guide your advancement as an IT Professional
  • Certification Reimbursement
  • Travel Reimbursement