IT Help Desk Technician – Level 2 (MSP)

About

We are a Cloud Services Provider based out of Woodland Hills, CA. For over 25 years we have helped hundreds of companies streamline, strengthen, and enhance their IT infrastructure. We value collaboration and a cohesive culture that provides our employees the ability to continuously grow professionally and technically. We offer full health, dental, vision benefits, 401(k) with a match, active mentorship program, paid trainings, certification reimbursement, and more.

We are currently seeking an IT Help Desk Technician – Level 2 (MSP) with previous experience working for a Managed or Cloud Services Provider. As a IT Help Desk Technician – Level 2 (MSP) you will take escalated tickets from Level 1’s and work alongside Senior Engineers on projects. the IT Help Desk Technician – Level 2 (MSP) will provide support for Microsoft Windows servers (AD, DNS, GPO), Azure, desktops/printers, and varying hardware platforms, including Dell and HP.

This is a full-time, permanent opportunity paying $65,000 – $75,000 dependent on experience.

IT Help Desk Technician – Level 2 (MSP) Technical Proficiencies:

Knowledge/ Experience with Microsoft 365
Knowledge/ Experience with Active Directory
Knowledge/ Experience with DNS
Knowledge/ Experience with DHCP
ConnectWise Experience preferable (Not required)
Configure and install various computer and Windows servers
Integrate new server hardware and applications under the supervision of a more senior engineer

IT Help Desk Technician – Level 2 (MSP) Benefits:

Health, dental, vision, sick and vacation leave, cell phone reimbursement, and free gym membership
401k with a generous employer match
Career Growth with an active mentorship program to help guide your advancement as an IT Professional
Annual fully paid training for continuing education
Certification Reimbursement
Quarterly Bonuses

Location

Woodland Hills, CA

Salary

$65,000 - $75,000

About the Company

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America’s top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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