IT Help Desk Technician – Level 2 (MSP)

We are a Managed and Cloud Services Provider with the goal of being the #1 IT Services Provider in the United States! We have multiple physical locations across the country and clients in all 50 states. We support the latest technologies and carefully test and research every product and service that we offer. Efficiency, Speed, and Reliability are absolute qualities that we apply to every task we undertake.

Due to continued expansion, we are seeking a IT Help Desk Technician – Level 2 (MSP) with previous MSP/CSP experience. The IT Help Desk Technician – Level 2 (MSP) is a full-time role that includes full benefits, 401(k) with company match, hybrid WFH (2 days WFH), ongoing training, certification reimbursement, and advancement opportunities!

The IT Help Desk Technician – Level 2 (MSP) will be taking escalated tickets using ConnectWise. The IT Help Desk Technician – Level 2 (MSP) is primarily focused on Windows IT infrastructure support including servers, storage, cloud, virtualization, firewalls, routers & desktops.

IT Help Desk Technician – Level 2 (MSP) Requirements:

  • Troubleshoot and fix problems with hardware, software and network
  • Provide Support for Microsoft 365 environments including Office 365, Azure AD, Intune, etc.
  • Provide technical support for the latest Windows 10, Windows 11, MacOS, Android and iOS devices
  • Support Windows Server, experience with configurations is a huge plus
  • Experience with ConnectWise or similar MSP tools (Autotask, Kaseya, Ninja, etc)

IT Help Desk Technician – Level 2 (MSP) Benefits:

  • Health, Dental, and Vision Insurance
  • Partial WFH (2 days per week)
  • 401(k) with company match
  • 15 days PTO + Paid Holidays
  • Ongoing Paid Training
  • Certification Reimbursement
  • Advancement Opportunities