IT Help Desk Technician – Level 2 (MSP)

IT Help Desk Technician – Level 2 (MSP)

We are a Managed and Cloud Services Provider with the goal of being the #1 IT Services Provider in the United States! We have multiple physical locations across the country and clients in all 50 states. We support the latest technologies and carefully test and research every product and service that we offer. Efficiency, Speed, and Reliability are absolute qualities that we apply to every task we undertake.

Due to continued expansion, we are seeking a IT Help Desk Technician – Level 2 (MSP) with previous MSP/CSP experience. The IT Help Desk Technician – Level 2 (MSP) is a full-time role that includes full benefits, 401(k) with company match, hybrid WFH (2 days WFH), ongoing training, certification reimbursement, and advancement opportunities!

The IT Help Desk Technician – Level 2 (MSP) will be taking escalated tickets using ConnectWise. The IT Help Desk Technician – Level 2 (MSP) is primarily focused on Windows IT infrastructure support including servers, storage, cloud, virtualization, firewalls, routers & desktops.