IT Help Desk Technician (MSP)
We are a Managed and Cloud Services Provider with over 100 employees and clients located throughout the US and Canada. Our main verticals are financial and healthcare industry, but still support many other types companies ranging from small businesses to Fortune 500. We invest heavily back into our employees advancement opportunities by offering clear cut goals, bonuses, certification training/reimbursement, and mentorship programs. We also offer full benefits, 401(k) with match, paid parking, and the ability to work from home 2 days per week.
Our current need is on our East Coast Help Desk team for a IT Help Desk Technician (MSP) who will handle L1 and L2 issues. We utilize the full ConnectWise suite (Manage, Automate, Control) to assist end users. We have a separate field technician team who handles onsite visits, so the IT Help Desk Technician (MSP) will very rarely have to travel.
The IT Help Desk Technician (MSP) must be comfortable with Active Directory, Group Policy, Windows OS, Windows Server (up to version 2019), O365 administration, VMware or Hyper-V, general network troubleshooting, and Azure AD.
IT Help Desk Technician (MSP) Technical Expertise:
- Working knowledge of Windows operating systems (desktop and all server)
- Tracking & documenting support activities, ConnectWise preferred.
- Working knowledge of desktop, laptop, and basic server hardware.
- Working knowledge of routers, firewalls, networking and TCP/IP protocol
- Moderate to advanced knowledge of Microsoft Office/Office 365 (Exchange)
- Working knowledge of VMware or Hyper-V
- Working knowledge of Azure AD (InTune a plus)
IT Help Desk Technician (MSP) Benefits:
- Health, Dental, Vision, Life, and Disability Insurance
- Partial work from home (2 days at home)
- 401(k) with company match
- PTO, Sick Days, Paid Holidays
- Bonuses
- Paid Parking
- Certification training & reimbursement
