IT Help Desk Technician (MSP)

We are a Managed and Cloud Services Provider with over 25 employees and clients located throughout Texas. Our main verticals are financial and healthcare industry, but still support many other types companies ranging from small businesses to Fortune 500. We invest heavily back into our employees advancement opportunities by offering clear cut goals, bonuses, certification training/reimbursement, and mentorship programs. We also offer full benefits, 401(k) with match, paid parking, and certification reimbursement.

Our current need is on our Help Desk team for a IT Help Desk Technician (MSP) who will handle L1 and L2 issues. We utilize the full ConnectWise suite (Manage, Automate, Control) to assist end users.

The IT Help Desk Technician (MSP) must be comfortable with Active Directory, Group Policy, Windows OS, Windows Server (up to version 2019), M365 administration, VMware or Hyper-V, general network troubleshooting, and Azure AD.

IT Help Desk Technician (MSP) Technical Expertise:

  • Working knowledge of Windows operating systems (desktop and all server)
  • Tracking & documenting support activities, ConnectWise preferred.
  • Working knowledge of desktop, laptop, and basic server hardware.
  • Working knowledge of routers, firewalls, networking and TCP/IP protocol
  • Moderate to advanced knowledge of Microsoft Office/M365 (Exchange)
  • Working knowledge of VMware or Hyper-V
  • Working knowledge of Azure AD (InTune a plus)

IT Help Desk Technician (MSP) Benefits:

  • Health, Dental, and Vision Insurance
  • $50 HSA contribution
  • 401(k) with company match
  • PTO, Sick Days, Paid Holidays
  • Certification training & reimbursement