IT Help Desk Technician (MSP/ConnectWise)

We have been in business since 2001 with the goal of delivering enterprise level IT products and services to small to medium sized businesses on Long Island. Over the years we’ve adapted the products and services they offer to better meet the individual needs of their clients, while still maintaining the same quality they began with. By doing business the old fashioned way – with hard work, responsibility, and above all else, integrity. We offer full Health Insurance, Life Insurance, IRA with company match, PTO, professional development assistance, certification reimbursement, and more.

Due to an uptick in business, we are seeking a passionate IT Help Desk Technician (MSP/ConnectWise) to join our Help Desk team. The IT Help Desk Technician (MSP/ConnectWise) is responsible for handling all assigned service requests. This relates to all technology including workstations, servers, printers, networks, and vendor specific hardware and software.

The IT Help Desk Technician (MSP/ConnectWise) must have previous experience working for a Managed or Cloud Services Provider.

IT Help Desk Technician (MSP/ConnectWise) Job Functions: 

  • Work through a daily schedule in ConnectWise that has been established through the dispatch process.
  • Remote and on site IT support relating to technical issues of clients involving Microsoft’s core business applications, as well as virtual environments built on Hyper V, Microsoft, and VMware.
  • Remote and on site IT support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, Microsoft 365, Azure Services, etc.
  • Remote and on site IT support relating to Divergys’ backup and disaster recovery (on prem or Cloud) solutions.
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Remote access solution implementation and support: VPN, Terminal Services, and VMWare.
  • Administer hosted and cloud solutions for customers using technologies that meet their requirements.
  • Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
  • System and process documentation within IT Boost.
  • Properly escalate service requests that require higher level support.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.
  • Document internal processes and procedures related to duties and responsibilities.
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.

IT Help Desk Technician (MSP/ConnectWise) Salary + Benefits:

  • $50,000 – $60,000
  • Health Insurance
  • Life Insurance
  • IRA with 3% company match
  • PTO + Paid Holidays
  • Professional Development Assistance
  • Certification Reimbursement
  • Clear Paths for Growth
  • Company vehicle for onsite calls