IT Help Desk Technician (MSP) Overview:
We are a well-established Cloud Services Provider that is devoted to providing superb customer service for a wide range of verticals from construction workers to hedge fund professionals. They’re known for delivering top-notch IT cloud computing, consulting, cybersecurity/networking, and desktop/workstation support. We offer full health/dental/vision benefits, WFH on Friday’s, certification reimbursement, and plenty of room to grow!
We are seeking a tenacious IT Help Desk Technician (MSP) to resolve L1 and L2 tickets. We utilize Kaseya VSA and BMS. The IT Help Desk Technician (MSP) primary responsibility is to support Windows Servers, M365 administration, Hyper-V, Azure, Mac support and support a few clients onsite as needed.
IT Help Desk Technician (MSP) Responsibilities:
- Work with Kaseya (BMS) ticketing system and (VSA) remote monitoring tool s
- Answering customer calls and resolving technical issues remotely via phone and email.
- Resolve assigned customer technical issues either remotely or onsite if needed.
- Proficiency in Windows 10 and MAC. Must be able to diagnose and resolve performance issues.
- Windows Server: Remotely Diagnose, Troubleshoot and Repair.
- Network Component: Installation, Diagnostics and Repair.
- Ability to create new Office 365 user accounts and groups and troubleshoot MS office issues.
IT Help Desk Technician (MSP) Benefits:
- Partial WFH (work from home on Friday’s)
- Health, Dental, and Vision Insurance
- PTO
- Certs/Training reimbursement
- Travel reimbursement
- Company-Issued Laptop/Monitor
