IT Help Desk Technician Tier 1.5 (MSP)
We are a veteran-owned provider of Managed IT Services and proactive Security solutions based in Frisco, TX. We’re dedicated to empowering and protecting businesses through innovative technology and exceptional service. With our security-first mindset, we focus on anticipating and neutralizing digital threats before they can impact our clients. We promote internal growth and back it up by offering regular paid training, performance based bonuses, certification reimbursement, and more!
Our current opening is for an IT Help Desk Technician Tier 1.5 (MSP) to handle first level support and some level 2 support for Microsoft focused environments. This role requires at least 1 year of MSP experience with a preference given to those who have also used Halo PSA and Ninja.
IT Help Desk Technician Tier 1.5 (MSP) Responsibilities:
- Technical issues involving Microsoft’s core business applications and operating systems.
- Support of disaster recovery solutions.
- Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
- Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
- System documentation maintenance and review in Ninja RMM and Halo PSA.
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
IT Help Desk Technician Tier 1.5 (MSP) Benefits:
- Health, Dental, and Vision Insurance
- 401(k) with company match
- Performance based bonuses
- Ongoing paid training
- Certification reimbursement
- Excellent opportunities for advancement
