IT Help Desk Technician Tier 2 (MSP)
We are a long standing and rapidly expanding Managed and Cloud Services Provider with a mission to set a new standard in customer service for the IT service industry. Our highly technical team of employees fosters technical advancement and mastery. We have a diverse clientele bases that consists of legal firms, non profits, accounting firms, architecture, construction, financial services, and more.
The IT Help Desk Technician Tier 2 (MSP) position consists of resolving escalated tickets through ConnectWise and supporting clients onsite in Orange County only (as needed). This is an ideal role for someone with previous MSP experience who is looking to elevate their complexity of their day to day tasks and get promoted into a back end System or Network Administrator role!
IT Help Desk Technician Tier 2 (MSP) Responsibilities and Requirements:
- Previous MSP experience is a must
- Provide tier two support to end users remotely or on customer site
- Work on escalated tickets to find timely resolutions to complex customer issues
- Experience with provisioning, administering, and troubleshooting various components of Microsoft 365 including but not limited to SharePoint, Teams, Exchange Online, Entra ID, Intune, and more
- Experience with networking protocols and equipment including but not limited to physical and virtual firewalls, layer 2/3 switching, DNS, DHCP, TCP/IP, and more
- Experience with Hyper-V and VMware
- Experience with Microsoft Azure
- Experience with ConnectWise or similar MSP tools
IT Help Desk Technician Tier 2 (MSP) Benefits:
- 100% Health, Dental, and Vision Insurance
- 401(k) with company match
- Ongoing paid training
- Certification reimbursement
- Mileage reimbursement
- PTO + Paid Holidays
- Annual Bonuses
- Profit Sharing program in progress
