Are you an experienced Service Desk Manager with a background in the MSP space? We’re a fast-growing IT company seeking a hands-on leader to manage our helpdesk team and ensure exceptional client service.
About the Role
The IT Helpdesk Manager will lead daily service desk operations, mentor technicians, and drive process improvements. You’ll act as a technical escalation point, oversee SLA performance, and ensure high client satisfaction.
Key Responsibilities
- Manage and mentor a team of service desk technicians.
- Optimize ticket resolution processes and ensure SLA adherence.
- Build strong client relationships and maintain high CSAT scores.
- Oversee Windows Server, Azure, Microsoft 365, and network environments.
What We’re Looking For
- Proven experience managing a helpdesk in an MSP environment.
- Strong technical expertise with Tier 2+ support in Windows Server, Azure, and Microsoft 365.
- Leadership skills with a focus on team development and process improvement.
- Customer-focused with excellent communication and problem-solving abilities.
What We Offer
- Competitive salary: $100,000 – $120,000.
- Medical, Dental, Vision Insurance.
- Generous PTO and professional development support.
- A collaborative, fast-paced work environment with growth opportunities.
