IT Helpdesk Specialist Tier 2 – Managed Services
We are looking for a IT Helpdesk Specialist Tier 2 – Managed Services to join a cutting-edge Cloud Service and Managed Service Provider. We are fast growing company that values collaboration, growth, and opportunity. Our company specializes in developing tailored solutions for small and mid-size businesses.
Since 2003, we has been dedicated to revolutionizing IT infrastructures. Based in Ellicott City, MD, our friendly and cohesive team is committed to delivering top-tier solutions while fostering a supportive and growth-oriented culture.
As a IT Helpdesk Specialist Tier 2 – Managed Services, you’ll be a crucial problem-solving asset within our team. Your primary responsibilities will include providing escalated technical support, engaging with non-technical leadership, and collaborating on significant projects alongside our Senior Engineers. You’ll have a chance to showcase your expertise in M365, Windows servers, Azure, and SharePoint.
IT Helpdesk Specialist Tier 2 – Managed Services – Managed Services Requirements:
- 2+years of MSP Experience required
- Extensive experience in Server and Desktop Support, as well as Remote Support
- Strong knowledge of M365, Windows servers, Azure, and SharePoint
- Act as the primary IT consultant for our clients, handling email structure, licensing, and warranty renewals
- Collaborate effectively with the client’s internal point of contact
- Willingness to go on-site to clients and deliver exceptional consultancy services
IT Helpdesk Specialist Tier 2 – Managed Services – Managed Services Pay & Benefits:
- Salary: $65,000 to 75,000
- Comprehensive benefits package: health, dental, vision, sick and vacation leave
- Cell phone reimbursement and a free gym membership
- Robust 401k plan with an employer match
- A clear path for career growth and development through our mentorship program
- Annual fully-paid training for continuous learning and professional advancement
