IT Helpdesk Specialist Tier 2 – Managed Services

Location: Ellicott City, MD / Salary: $65,000 to $75,000

IT Helpdesk Specialist Tier 2 – Managed Services

We are looking for a IT Helpdesk Specialist Tier 2 – Managed Services to join a cutting-edge Cloud Service and Managed Service Provider. We are fast growing company that values collaboration, growth, and opportunity. Our company specializes in developing tailored solutions for small and mid-size businesses.

Since 2003, we has been dedicated to revolutionizing IT infrastructures. Based in Ellicott City, MD, our friendly and cohesive team is committed to delivering top-tier solutions while fostering a supportive and growth-oriented culture.

As a IT Helpdesk Specialist Tier 2 – Managed Services, you’ll be a crucial problem-solving asset within our team. Your primary responsibilities will include providing escalated technical support, engaging with non-technical leadership, and collaborating on significant projects alongside our Senior Engineers. You’ll have a chance to showcase your expertise in M365, Windows servers, Azure, and SharePoint.

IT Helpdesk Specialist Tier 2 – Managed Services – Managed Services Requirements:

2+years of MSP Experience required
Extensive experience in Server and Desktop Support, as well as Remote Support
Strong knowledge of M365, Windows servers, Azure, and SharePoint
Act as the primary IT consultant for our clients, handling email structure, licensing, and warranty renewals
Collaborate effectively with the client’s internal point of contact
Willingness to go on-site to clients and deliver exceptional consultancy services

IT Helpdesk Specialist Tier 2 – Managed Services – Managed Services Pay & Benefits:

Salary: $65,000 to 75,000
Comprehensive benefits package: health, dental, vision, sick and vacation leave
Cell phone reimbursement and a free gym membership
Robust 401k plan with an employer match
A clear path for career growth and development through our mentorship program
Annual fully-paid training for continuous learning and professional advancement

Opportunity Location

Ellicott City, MD

Proposed Salary

$65,000 to $75,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Tagged: #Target111

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Location: Ellicott City, MD

Proposed Salary: $65,000 to $75,000

Published: February 8, 2024

Job ID: BW2564

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