IT Helpdesk Support & Systems Engineer KSA’s:
• Expert knowledge base to install and manage OS, administer users accounts, security, configuration, patch management, updates and configure network connectivity for supported programs.
• Experience required with Windows desktop operating systems
• Strong experience with system security including the management of Certificates, WSE, NTFS, Bitlocker, and Share level Permissions.
• Extensive network skills and experience including TCP/IP; DHCP, DNS, WINS, Workgroups, Domains, Active Directory. Additionally, the configuration, management, and troubleshooting of firewall, switches, and routers.
• Experience with Terminal Services & Citrix
• Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
• Working Knowledge of Non-Cisco Firewall Technologies ‐ SonicWALL, Linksys, NetGear
• Working Knowledge of Wireless Technologies
IT Helpdesk Support & Systems Engineer Credentials and Experience:
• Requires a minimum of five years of experience in the service industry, preferably critical, customer service experience
• Minimum 2 years’ experience – Cisco Switching, VLAN, Routing, Firewalling Support
• Minimum 2 years’ experience ‐ Server Hardware Technologies (CPU/RAID/SCSI) Support
• Minimum 2 years’ experience ‐ Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
• The following certifications are preferred: MCDST, MCSE, MCP, CCNA/CCDA/CCNP, Project+, Network+, Apple
