We are seeking a IT Helpdesk Support Tier 1 (MSP) to join our fun and collaborative team! The IT Helpdesk Support Tier 1 (MSP) will work on both Level 1 and some Level 2 issues on the Service Desk.

The IT Helpdesk Support Tier 1 (MSP) is an opportunity to join a customer-centric Managed and Cloud Service provider with a team-oriented environment built on effective collaboration and employee career growth opportunities. We have a “Work hard play hard mentality” and believe in celebrating success on the team through company outings, promotions, and recognition.

IT Helpdesk Support Tier 1 (MSP) Responsibilities:

  • Provide level 1 support for all client tickets.
  • Provide level 2 support when possible by ability.
  • Troubleshoot & Administer O365
  • Manage accounts in active directory for various clients
  • Provide desktop support
  • Work along side senior engineers for exposure to project based work

IT Helpdesk Support Tier 1 (MSP) Requirements: 

  • Comfortable with multiple technologies such as Active Directory, Microsoft Office Suite, Windows Operating Systems, printers, phone systems, Exchange, basic network and systems administration and desktop support.
  • Excellent communication and customer service skills are required.
  • 1 year MSP experience REQUIRED
  • ConnectWise experience a major plus

IT Helpdesk Technician Tier 1 (MSP) Benefits:

  • Salary: $45,000-$55,000
  • Health, dental, vision coverage
  • 401k+ company match
  • Certification reimbursement
  • Quick advancement opportunities
  • Unlimited PTO
  • Frequent company events
  • Free lunch Fridays
  • Continued mentorship opportunities