IT Helpdesk Support Tier 1 (MSP)

Location: Sterling, VA / Salary: $50,000 - $60,000

IT Helpdesk Support Tier 1 (MSP)

We are seeking a IT Helpdesk Support Tier 1 (MSP) to join our fun and collaborative team! The IT Helpdesk Support Tier 1 (MSP) will work on both Level 1 and some Level 2 issues on the Service Desk.

The IT Helpdesk Support Tier 1 (MSP) is an opportunity to join a customer-centric Managed and Cloud Service provider with a team-oriented environment built on effective collaboration and employee career growth opportunities.

IT Helpdesk Support Tier 1 (MSP) Responsibilities:

  • Provide level 1 support for all client tickets.
  • Provide level 2 support when possible by ability.
  • Troubleshoot & Administer O365
  • Manage accounts in active directory for various clients
  • Provide desktop support
  • Work along side senior engineers for exposure to project based work

IT Helpdesk Support Tier 1 (MSP) Requirements: 

  • Comfortable with multiple technologies such as Active Directory, Microsoft Office Suite, Windows Operating Systems, printers, phone systems, Exchange, basic network and systems administration and desktop support.
  • Excellent communication and customer service skills are required.
  • ConnectWise experience a major plus

IT Helpdesk Technician Tier 1 (MSP) Benefits:

  • Salary: $50,000-$60,000
  • Health, dental, vision coverage
  • 401k+ company match
  • Certification reimbursement
  • Quick advancement opportunities
  • Unlimited PTO
  • Frequent company events
  • Free lunch Fridays
  • Continued mentorship opportunities

Opportunity Location

Sterling, VA

Proposed Salary

$50,000 - $60,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.


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Location: Sterling, VA

Proposed Salary: $50,000 - $60,000

Published: May 20, 2023

Job ID: BW7910

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