Join Our Team as an IT Helpdesk Support Tier II – MSP and Experience Excellence in Customer Service!

Are you passionate about providing top-notch customer service and making a meaningful impact? Look no further! As an IT Helpdesk Support Technician with our customer service-driven MSP, you’ll be at the forefront of delivering unparalleled support to small to mid-sized companies in the western Chicago land area.

Why Choose Us:

Boutique and Client-Focused: We pride ourselves on offering “white glove” support, catering to the unique needs of each client. Our boutique approach ensures personalized attention and exceptional service delivery.

Operational Excellence: Join a well-oiled machine where operational efficiency and procedures are finely tuned. Our cash-heavy operation reflects our commitment to excellence, ensuring smooth operations and continued growth year over year.

Employee-Centric Culture: Experience low turnover and great retention rates in a company that truly values its employees. We prioritize work-life balance and go the extra mile to ensure our team feels supported and appreciated.

Client Selection: We’re selective about the clients we take on, prioritizing partnerships that align with our values and service standards. Unlike other MSPs, we don’t have any 24/7 clients and strictly adhere to response times, ensuring a healthy work environment for our team.

Join Us:

If you’re ready to be part of a team that prioritizes excellence, employee satisfaction, and client success, we invite you to apply today! Take the next step in your career and join our thriving company where your contributions make a real difference.

IT Helpdesk Support Tier II (MSP) Required Experience:

  • MUST HAVE 1+ YEARS EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER
  • Exceptional customer service and troubleshooting skills.
  • 2+ years experience with ConnectWise preferred
  • Experience supporting Windows 2012, 2016 & 2019 and 2022 Servers
  • Onsite installing, administering, and troubleshooting of Microsoft products (Windows 10, and MS Office application suite)
  • Experience with M365 and Azure Entra ID administration
  • Experience supporting HyperV, Vmware OR Azure Virtual Machines
  • Network administration & experience with Firewalls; TCP/IP, DHCP, DNS

IT Helpdesk Support Tier II (MSP) Benefits

  • Salary $60,000-$70,000
  • Health Insurance
  • 401k+ company match
  • PTO + 9 paid holidays
  • Up to 15% bonus paid quarterly
  • Certification Reimbursement
  • 401K with 3% match
  • Mileage reimbursement
  • Collaborative team environment