IT Helpdesk Technician (Hybrid WFH)

Location: Staten Island, NY / Salary: $50,000 - $60,000 + quarterly bonuses

IT Helpdesk Technician (Hybrid WFH)

IT Helpdesk Technician (Hybrid WFH) Job Overview:

We are a long-standing Managed and Cloud Services Provider that supports clients across the East Coast. We offer a full range of technical and support solutions for small-medium businesses (SMBs) in any industry. They provide SMBs the perfect technical solution to fit their needs as well as offer the support necessary to keep them up-to-date and secure. Our goal is to grow our team which is why we offer regular paid trainings, certification reimbursement, and opportunities to work with Sr Engineers on advanced infrastructure projects such as Azure migrations.

We have been consistently growing and are seeking an IT Helpdesk Technician (Hybrid WFH) to join our Service Desk Team. The ideal IT Helpdesk Technician (Hybrid WFH) will have a proven track record taking ownership of responsibilities to completion of task, the ability to multi-task in a fast-paced environment, and providing stellar customer service. The will provide direct technical support for clients, while also supporting the helpdesk team with escalated tickets through ConnectWise.

At this time, we are only considering IT Helpdesk Technician (Hybrid WFH) with previous MSP experience.

IT Helpdesk Technician (Hybrid WFH) Position Details:

Responsible for providing first line support in a professional and timely manner relating to all technology.
IT Support relating to technical issues involving Microsoft’s core business applications and operating systems, including: Windows server operating systems and roles, Microsoft 365’s full suite, networking systems.
Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security.
Basic remote access solution implementation and support: VPN and Terminal Services.
System documentation maintenance and review in ConnectWise.
Monitor performance and ensure system availability and reliability.
Communication with end users as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.

IT Helpdesk Technician (Hybrid WFH) Benefits:

Health, Dental, Vision, and Life Insurance
Partial WFH schedule
Quarterly Bonuses
401(k) with company match
PTO + Paid Holidays
Paid Training
Certification Reimbursement
Professional Development Assistance
Clear paths for promotions

Opportunity Location

Staten Island, NY

Proposed Salary

$50,000 - $60,000 + quarterly bonuses

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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