Helpdesk Technician L2 (MSP) Job Requirements:
- Tracking & documenting support activities, using ConnectWise ticketing system.
- Must be able to troubleshoot and diagnose technical issues in a timely manner to implement a solution or offer alternative options.
- Must have good working knowledge of Windows operating systems (desktop and all server)
- Must have knowledge of desktop, laptop, and basic server hardware.
- Must be able to assist or install and configure desktops, laptops, and basic networking hardware when on site
- Must have basic knowledge of routers, firewalls, networking and TCP/IP protocol
- Understanding of VoIP Phone Systems required to set up user extensions
- Moderate to advanced knowledge of Microsoft Office/Office 365 (Exchange)
- Experience/ technical knowledge of most or all of the following technologies: Windows 7/10/11, Windows Server 2008/2012/2019, Active Directory, Microsoft Office 365, Microsoft Exchange Server, Microsoft Office products including MS Outlook, Word, Excel, Quickbooks, Adobe Acrobat, LogMeIn, TeamViewer, ScreenConnect, ConnectWise, Automate/ LabTech, Veeam Backup
Dell/HP Workstation, Cisco Router, Sophos Router/Firewall, HP Server, 3CX Phone
Helpdesk Technician L2 (MSP) Benefits:
- Health/Dental/Vision Insurance
- 401(k) with company match
- Yearly Performance Based Raises
- Paid Certifications
