IT Helpdesk Technician Level 1 (MSP)

We are currently seeking an IT Helpdesk Technician Level 1 (MSP) with a background working in the Managed Services industry.

We are a well-established and fast growing Managed/Cloud Services Provider serving clients in the DFW Metroplex. We have a reputation of being a trusted business technology partner which they’ve maintained by keeping their clients at the forefront of their industries. With over 20 years in business, we know how to keep our clients and employees happy!

This position involves being the primary point of contact for user assistance through various communication channels. Responsibilities include efficiently evaluating, troubleshooting, and resolving IT issues, along with maintaining meticulous ticket records. The IT Helpdesk Technician Level 1 (MSP) will excel in independently addressing service tickets with technical expertise and will offer flexible support to ensure client satisfaction.

IT Helpdesk Technician Level 1 (MSP) Essential Duties and Responsibilities:

  • Perform general maintenance tasks, troubleshoot and repair computer systems. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment while ensuring optimal workstation performance.
  • Preparing new systems for deployment and coordinating installation with the end user. Updating appropriate inventory systems to reflect the current system status.
  • Respond to assigned work orders and maintain accurate and timely documentation of progress in work order database. Promote creation of knowledge base entries usable by customers and IT team members. Work will involve supporting projects both onsite and offsite and occasionally after normal business hours.
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
  • Communicate issues, critical problems and situations to appropriate management levels.
  • Maintains open communication with clients to better understand their technology requirements and issues.
  • Able to work with a team of people.
  • Driving to and from client locations to perform installations and deliver equipment

IT Helpdesk Technician Level 1 (MSP) Benefits:

  • Health, Dental, and Vision Insurance
  • Paid Training
  • Certification Reimbursement
  • Generous PTO
  • Clear promotion paths