IT Helpdesk Technician Level 2 (MSP)

Join our thriving IT Managed Services Provider situated in Jersey City, NJ. Established in 2002, we’ve maintained a consistent upward trajectory, catering to diverse clientele across various industries. Our tailored solutions, devoid of rigid tech stacks, allow our adept technicians and engineers to immerse themselves in a plethora of technologies. Moreover, we prioritize employee welfare by offering comprehensive benefits including Health/Dental/Vision insurance, PTO, Paid Holidays, Life Insurance, certification reimbursement, and transparent paths for internal advancement.

Currently, we’re on the lookout for a proficient IT Helpdesk Technician Level 2 (MSP) to tackle escalated tickets and collaborate with Senior Engineers on projects. The ideal candidate should possess expertise in Windows OS, Mac OS, Windows Server, AD/GPO management, M365 administration, VMware or Hyper-V, Network Administration (routers/switches/firewalls), and familiarity with Azure Entra ID (with Intune being a bonus).

Essential Requirements for the IT Helpdesk Technician Level 2 (MSP) role include:

  • Proficiency in enterprise E-mail solutions such as Microsoft 365, G-Suite, and Exchange, including mobile device integration.
  • Sound knowledge of Microsoft Server / Active Directory for resolving Tier 2 issues.
  • Competence in configuring TCP/IP and troubleshooting Internet connectivity.
  • Familiarity with routers, firewalls, switches, hubs, patch panels, and network node connections.
  • Understanding of DNS services.
  • Ability to install, configure, and troubleshoot PC, MAC, and mobile device hardware and software issues.
  • Experience with Azure Entra ID (InTune is advantageous).
  • Familiarity with RMM and remote assistance tools (e.g. ConnectWise)
  • Experience in a scripting language, preferably Windows PowerShell.

Benefits for the IT Helpdesk Technician Level 2 (MSP) include:

  • Comprehensive Health, Dental, and Vision Insurance coverage.
  • 401(k) with company match
  • Generous PTO allocation alongside Paid Holidays.
  • Mileage Reimbursement
  • Certification Reimbursement