IT Helpdesk Technician Level 2 (MSP)

Location: Jersey City, NJ / Salary: $70,000 - $80,000

IT Helpdesk Technician Level 2 (MSP)

Join our thriving IT Managed Services Provider situated in Jersey City, NJ. Established in 2002, we’ve maintained a consistent upward trajectory, catering to diverse clientele across various industries. Our tailored solutions, devoid of rigid tech stacks, allow our adept technicians and engineers to immerse themselves in a plethora of technologies. Moreover, we prioritize employee welfare by offering comprehensive benefits including Health/Dental/Vision insurance, PTO, Paid Holidays, Life Insurance, certification reimbursement, and transparent paths for internal advancement.

Currently, we’re on the lookout for a proficient IT Helpdesk Technician Level 2 (MSP) to tackle escalated tickets and collaborate with Senior Engineers on projects. The ideal candidate should possess expertise in Windows OS, Mac OS, Windows Server, AD/GPO management, M365 administration, VMware or Hyper-V, Network Administration (routers/switches/firewalls), and familiarity with Azure Entra ID (with Intune being a bonus).

Essential Requirements for the IT Helpdesk Technician Level 2 (MSP) role include:

Proficiency in enterprise E-mail solutions such as Microsoft 365, G-Suite, and Exchange, including mobile device integration.
Sound knowledge of Microsoft Server / Active Directory for resolving Tier 2 issues.
Competence in configuring TCP/IP and troubleshooting Internet connectivity.
Familiarity with routers, firewalls, switches, hubs, patch panels, and network node connections.
Understanding of DNS services.
Ability to install, configure, and troubleshoot PC, MAC, and mobile device hardware and software issues.
Experience with Azure Entra ID (InTune is advantageous).
Familiarity with RMM and remote assistance tools (e.g. ConnectWise)
Experience in a scripting language, preferably Windows PowerShell.

Benefits for the IT Helpdesk Technician Level 2 (MSP) include:

Comprehensive Health, Dental, and Vision Insurance coverage.
401(k) with company match
Generous PTO allocation alongside Paid Holidays.
Mileage Reimbursement
Certification Reimbursement

Opportunity Location

Jersey City, NJ

Proposed Salary

$70,000 - $80,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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Location: Jersey City, NJ

Proposed Salary: $70,000 - $80,000

Published: April 8, 2024

Job ID: BW6993

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