About Us:
We are a leading Managed Service Provider specializing in Cloud Computing, offering solutions from basic PC support to advanced server management. We empower clients across various industries to optimize their IT performance and reduce costs.
Position Overview:
We are seeking a motivated IT Helpdesk Technician Tier 1.5 to join our dynamic team. If you’re a problem-solver with a strong track record in a team environment, this is the perfect opportunity for you.
IT Helpdesk Technician Tier 1.5 (ConnectWise) Key Responsibilities:
- Configure Microsoft 365 and Exchange clients.
- Install and troubleshoot MS Office Suite applications.
- Manage user accounts, permissions, and backups.
- Support Windows desktop operating systems and troubleshoot TCP/IP issues.
- Work with routers, firewalls, and email applications.
IT Helpdesk Technician Tier 1.5 (ConnectWise)Qualifications:
- 1+ years of experience with a Managed Service Provider is required.
- Experience working with ConnectWise is a major plus
- MCSA, MCSE, or CCNA certification preferred.
IT Helpdesk Technician Tier 1.5 (ConnectWise) Benefits:
- Competitive salary of $55,000 – $65,000.
- Full employer-paid healthcare coverage.
- 401(k) plan with company match.
- 3 weeks of paid time off (PTO).
- Quarterly performance reviews and bonuses.
- Certification reimbursement and paid training opportunities.
