IT Helpdesk Technician Tier 1.5 – MSP

We are experts in Cloud Computing and are one of the biggest Managed Service Providers that focuses on anything from low end PC support to high end server solutions. Serving hundreds of organizations across every major industry, our company helps clients achieve their business leadership objectives by lowering the cost and maximizing the performance of their information technology systems. Our company will solve your computer problem large or small!

Currently, we are seeking a highly-skilled Helpdesk Technician with the drive and determination to help support their growing client base. We are looking for a problem-solver. If you have a proven track record of working within a team environment, successfully addressing challenging IT issues, and consistently updating your skills through technical training, this could be the role for you.

IT Helpdesk Technician Tier 1.5 – MSP

  •  Configuration of standard Microsoft 365 and Exchange clients
  • Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer’s preferences.
  • Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup.
  • Administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases.
  • Experience required with Windows desktop operating systems.
  • Understanding of TCP/IP and troubleshooting Internet connectivity.
  • Experience with routers and firewalls.
  • Experience with Terminal Services & Citrix.
  • Basic understanding of relationship between switches, hubs, patch panels, etc.
  • General understanding of DNS services.
  • Basic working knowledge of Firewall Technologies – SonicWALL, Meraki, etc.
  • 1+ years of experience working for a Managed Service Provider Required
  • MCSA, MCSE, or CCNA preferred

IT Helpdesk Technician Tier 1.5 – MSP Benefits:

  • Salary $50,000-$60,000
  • Full employer-paid healthcare
  • 401k + company match
  • 3 weeks PTO
  • Quarterly reviews/ bonuses
  • Certification reimbursement and paid training