IT Junior System Administrator – ConnectWise Essential Duties & Responsibilities:
- Monitor and respond quickly and effectively to requests received through the IT Service Desk
- Field incoming requests to the Service Desk to ensure courteous, timely and effective
- Resolution of end user issues.
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
- Modify configurations, utilities, software default settings, etc. for the local computer device
- Utilize and maintain the Service Desk PSA and RMM
- Utilize and become proficient with core technologies
- Evaluate documented resolutions and help contribute to the resolutions library. -Develop help sheets and FAQ lists for end users.
- Assist with onboarding of new users
- Analyze trends for ways to prevent future problems and alert management to emerging trends in incidents.
- Provide a consistent level of professional and considerate support to our clients in an effort to develop and maintain relationships of trust and open communication.
- Assist in PC setup and deployment for new employees using standard hardware, images and software.
- Monitor progress on Service Desk dashboard toward company milestones, and ongoing task completion.
IT Junior System Administrator – ConnectWise Benefits:
- 100% company covered Health, Vision, & Dental
- Bi-Annual Performance Based Bonuses (based on performance goal plan made with management)
- Certification Reimbursement
- 401(k) with company match
- PTO + Paid Holidays
