We are seeking a Hands On IT Manager to join an MSP offering a comprehensive range of IT solutions. We take pride in our ability to customize IT Solutions for our clients and maintain a high level of customer satisfaction.
We are a people- first company and invest heavily back into our employees to ensure they are consistently learning and further developing their technical skill set. We do this through ongoing training and added benefits such as tuition & certification reimbursement.

The IT Manager & Engineer will oversee all technical infrastructure projects both internally and for clients and therefore must have strong project management experience, organizational talents, and most importantly, strong communication skills.

Additionally, the IT Manager & Engineer will be involved in guiding the senior technical team when designing technical solutions both for internal use and for clients. This requires that the role have a strong technical background and understanding of handling the highest escalated tickets.

IT Manager & Engineer (Hands On Manager) – MSP:

  • Provide strong leadership and management of the support staff including meeting regularly to review progress of work, resolution of problems, and ensure that standards for quality and quantity of work are met.
  • Implement personal development plans for team leaders.
  • Conduct performance evaluations for team leaders and maximize team efficiency
  • Evaluate Technology trends and ensure company is staying up to date and innovative with technological changes including security
  • Develop and implement internal KPI’s/ employee expectations
  • Project Scope development
  • Service Ticket QA
  • Manage and Develop internal Documentation Standard
  • Identify key issues and areas for improvement and make recommendations on procedure improvements
  • Provide leadership, team development, project assessment, planning and management direction to the Managed Services team
  • Lead new client onboarding assessments and standardization project planning and engineering
  • Serve as the Project Team Lead stepping in and providing assistance for complex projects

IT Manager & Engineer (Hands On Manager) – MSP Requirements:

  • Knowledge of Ticketing Systems and Monitoring Software such as ConnectWise
  • Tier III technical knowledge required
  • Experience directing challenging technology issues
  • Knowledge of Windows Servers, Active Directory, Azure, and Office 365
  • 2+ years previous Managed & Cloud Services Experience***
  • 2+ years of experience in a Senior Management role

IT Manager & Engineer (Hands On Manager) – MSP Benefits:

  • Salary $100,000- $130,000 (dependent on experience)
  • Healthcare, vision, dental – Blue Cross Blue Shield
  • 5 days onsite for first 90 days then 2 days a week from home
  • Team oriented company culture with frequent outings
  • Travel Reimbursement
  • Tuition/ Certifications  Reimbursements