IT Network Escalation Engineer – MSP

The IT Network Escalation Engineer – MSP will join an award winning Cloud/Managed Services Providers where employees partake in quarterly bonuses, continual training, and paid-for certifications to fast track your career. We are looking for a jack-of-all-trades tech with a love of teamwork and a thirst for knowledge.

The IT Network Escalation Engineer – MSP will a key member of a 10–12-person service department, you will be responsible for troubleshooting clients’ issues as they are assigned to you by the Remote Dispatcher. IT Network Escalation Engineer – MSP responsibilities remotely and in the field. The position requires in depth knowledge of information technology, systems engineering, and IT planning. As a IT Network Escalation Engineer – MSP you will be expected to get the client back in working order efficiently and effectively all while maintaining a high level of customer service.

We are looking for a jack-of-all-trades tech with years of MSP experience with a love of teamwork and a thirst for knowledge.

IT Network Escalation Engineer – MSP Responsibilities:

  • Physical and virtual server administration, deployments, and migrations. On-prem and cloud.
  • Virtualization (Hyper-V, VMware)
  • Provide support for Office 365 (and sometimes Exchange for the few still holding out with on-prem)
  • Provide Tier 2 desktop and application support (first escalations from the help desk), including new user setups, line of business application support, and hosted application support.
  • Produce, maintains and update technical documentation.
  • Microsoft Azure, AWS, Google Cloud Platform deployments, migrations, and deployments,

IT Network Escalation Engineer – MSP Qualifications:

  •  Advanced on Microsoft Workstation Operating Systems (XP to Windows 10)
  • 2 years MSP Experience REQUIRED
  • Previous experience in IT services, IT consultancy, or MSP supporting multiple external clients highly preferred
  • Ensure accurate and timely resolution of all assigned issues; escalate product bugs or unresolvable cases to the engineering team if necessary; notice trends and report reoccurring problems
  • AD, DHCP, GPO, Print Management
  •  Office 365 licenses, subscriptions, and user management

 

**The IT Network Escalation Engineer – MSP is a full-time permanent position with a salary and health benefits and matching 401(k).  **