IT Network Escalation Engineer – MSP Responsibilities:
- Physical and virtual server administration, deployments, and migrations. On-prem and cloud.
- Virtualization (Hyper-V, VMware)
- Provide support for Office 365 (and sometimes Exchange for the few still holding out with on-prem)
- Provide Tier 2 desktop and application support (first escalations from the help desk), including new user setups, line of business application support, and hosted application support.
- Produce, maintains and update technical documentation.
- Microsoft Azure, AWS, Google Cloud Platform deployments, migrations, and deployments,
IT Network Escalation Engineer – MSP Qualifications:
- Advanced on Microsoft Workstation Operating Systems (XP to Windows 10)
- 2 years MSP Experience REQUIRED
- Previous experience in IT services, IT consultancy, or MSP supporting multiple external clients highly preferred
- Ensure accurate and timely resolution of all assigned issues; escalate product bugs or unresolvable cases to the engineering team if necessary; notice trends and report reoccurring problems
- AD, DHCP, GPO, Print Management
- Office 365 licenses, subscriptions, and user management
**The IT Network Escalation Engineer – MSP is a full-time permanent position with a salary and health benefits and matching 401(k). **
