IT Senior Engineer (MSP):
We are a leading Managed IT service provider dedicated to delivering innovative and reliable IT solutions to our clients. Our team prioritizes excellence and customer satisfaction, ensuring robust, secure, and efficient IT infrastructure.

We are currently seeking a Senior Engineer to join our team. The ideal candidate will have a strong background in cloud and virtualization technologies, as well as extensive experience in managing Windows Server environments.

IT Senior Engineer (MSP) Requirements:

  • Strong experience with Cloud technologies (Azure)
  • Expertise in Virtualization technologies (VMware)
  • Support experience with Windows Server environments (Active Directory, Group Policy)
  • Knowledge of firewall concepts, configuration, and troubleshooting (SonicWall)
  • Experience managing and troubleshooting Exchange user accounts through Office 365
  • IT Glue administration and process automation skills preferred

IT Senior Engineer (MSP) Position Responsibilities:

  • Serve as the technical expert for all infrastructure-related outages, failures, and problems.
  • Ensure adherence to customer service-level agreements, striving to meet or exceed them consistently.
  • Mentor Tier 2 and Tier 1 engineers on technical decision-making and ticket management.
  • Advocate for customers by thoroughly investigating issues and prioritizing their business needs in the troubleshooting process.
  • Participate in Incident Management by providing situational updates through ticket communications and customer interactions.
  • Conduct proactive and reactive Incident Response for system or service anomalies.
  • Provide top-notch technical support in areas of expertise, including storage, virtualization, and Windows OS.
  • Utilize various systems management tools for monitoring and support.
  • Identify and implement opportunities to automate repetitive networking tasks, including creating and maintaining scripts and tools.
  • Quickly assess issues and understand root causes in unfamiliar technical environments.
  • Commit to professional growth by maintaining and obtaining industry-specific certifications.
  • Participate in recurring after-hours on-call rotations.

Location: Manhattan, NY
Salary: $100K – $130K
Benefits:

  • Health Insurance
  • Monthly, Quarterly, and Yearly bonuses
  • 401(k) plan
  • Ongoing training
#SB222