IT Senior Support Engineer Level 3 (MSP) Overview:

We are a Houston based Managed IT Services Provider focused on providing a wide range of technical and strategic IT support services to our clients. Beyond employee growth and advancement, an attractive benefits package, and competitive compensation, we are very proud of our company culture. We are a group of technologists who enjoy having our passion as our profession.

We are looking to further develop our team by bringing on an IT Senior Support Engineer Level 3 (MSP). As a IT Senior Support Engineer Level 3 (MSP) you will play a key role within our company, taking level 3 escalations and assisting Senior Engineers on infrastructure modernization projects such as Azure migrations. The key tech stack you’ll be using as an IT Senior Support Engineer Level 3 (MSP) is Windows Server (up to version 2022), VMware (RDS, Horizon, ESXi), M365, Cisco Meraki, QuickBooks, CCH Access, and Azure (Entra ID, Intune, etc).

If you have previous MSP experience and are looking for a place to grow, this is the shop for you!

IT Senior Support Engineer Level 3 (MSP) Qualifications:

  • Previous experience working for a Managed Services Provider
  • Microsoft 365 (Word, Excel, Outlook, etc.), including advanced Excel formula usage and the use of pivot tables.
  • Windows Server administration and configuration (up to version 2022)
  • Experience with Virtual Servers, RDS, and Horizon
  • Strong background in QuickBooks and CCH Access
  • Experience working with 3rd party vendors like Thompson Reuters and/or Wolters Kluwer highly preferred
  • In-depth knowledge of Active Directory GPO support and domain administration.
  • Intermediate level networking understanding, subsets, VLANs, routes.
  • Administration of Hybrid Azure environments
  • IT certifications a major plus

IT Senior Support Engineer Level 3 (MSP) Benefits:

  • Medical and Dental Insurance
  • Long-term and short-term disability
  • 401(k) with 3% match
  • 3 weeks PTO
  • Sick days + Paid Holidays
  • Annual Bonuses
  • Certification Reimbursement
  • Mileage Reimbursement