IT Senior System Administrator (MSP) Overview:

For over 20 years we have been driven to provided unparalleled excellence in Managed Services. We’re proud of our high client retention, employee retention, and a team that is truly passionate about IT. We were ranked in the top 100 in the MSP501 list with no plans of slowing down. Our culture fosters growth, prioritizes education, and offers ample opportunities for upward mobility. Our client base is growing which is why we’re seeking an IT Senior System Administrator who has previously worked for a MSP.

The IT Senior System Administrator (MSP) will bridge the gap between the Help Desk team and the Senior Solutions Architect. Your day to day will consist of handling level 3 escalations and working on projects autonomously or with the Senior Solutions Architect.

IT Senior System Administrator (MSP) Responsibilities:

  • Provide 70% support and 30% projects, acting as a key resource in resolving technical issues and executing projects with a team
  • Handle escalations effectively
  • Address escalations, including BCDR (Business Continuity and Disaster Recovery) incidents, critical errors, failed events from backups, file and folder restoration, and virtual environment remediation.
  • Ensure the smooth operation of systems through routine maintenance and detailed documentation for Server Administration (OS, AD, GPO),
  • Act as a champion for necessary System Upgrades, conducting thorough research and preparing documentation to support Project Plan Deliverables
  • Utilize expertise in virtualization (VMware), including troubleshooting and optimizing space, storage, and CPU utilization.
  • Manage and maintain the Datto product line, including backup and recovery solutions.
  • Demonstrate proficiency in email security, firewall management, and endpoint security.
  • Support M365 environment, focusing on SharePoint administration, license and subscription management, and addressing critical issues.
  • Troubleshoot, deploy, and manage firewalls, with a decent understanding of networking components (Sophos shop)

IT Senior System Administrator (MSP) Requirements:

  • Previous MSP experience, with a hunger for growth and learning.
  • Mid-level or higher familiarity with virtualization (VMware).
  • Strong understanding of network troubleshooting, firewall management, and networking components.
  • Proficiency in M365, including license and subscription management.
  • Experience with data recovery and backup recovery solutions.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a collaborative environment.

IT Senior System Administrator (MSP) Benefits:

  • Medical, Dental, and Vision Insurance
  • 3 Weeks PTO + 9 Paid Holidays
  • 401(k) with 4% match
  • Flexible Scheduling
  • WFH days
  • Regular company paid lunches
  • Certification Reimbursement
  • Clear Promotion Paths