We are seeing a IT Service Coordinator & Dispatcher (ConnectWise) to join a hybrid Managed Service Provider established in 2005 and headquartered in Dallas, TX.
Their proactive approach creates a unique relationship that puts the client experience first above all else. The company culture allows for the freedom to work without being micro-managed. Employees are encouraged to take days off in order to live a balanced lifestyle and are provided with the tools and resources necessary to continue achieving their career goals.
We are seeking a IT Service Coordinator & Dispatcher (ConnectWise) who will interact directly with clients and partner with your peers using your best problem-solving methodologies. The IT Service Coordinator & Dispatcher (ConnectWise) will document detailed notes, and gain a thorough understanding of the support requirements to meet and exceed clients expectations.
IT Service Coordinator & Dispatcher (ConnectWise) Requirements:
- Qualify client issues and open support tickets.
- Monitor service boards for new tickets and or respond to tickets.
- Schedule internal and field resources on the CRM dispatch portal (ConnectWise).
- Plan, manage and schedule projects such as server migrations, office build outs, etc
- Monitor resource schedules to ensure prompt time entry/completion of service requests.
- Provide customer service support to 50+ SMB clients
IT Service Coordinator & Dispatcher (ConnectWise) Compensation:
- $50,000 – $60,000
- Health/Dental/Vision Insurance
- Ongoing Paid Training
- 3 weeks PTO
