IT Service Coordinator (MSP) Overview:

We are a long-standing Managed Services Provider that has been supporting the greater Los Angeles area for over 20 years! We are rooted in family values with an authentic approach aims to find the best tech support practices to keep our clients business up, running, and protected. This role is a full-time, permanent position with full benefits and a hybrid WFH schedule after the onboarding process.

We are seeking an IT Service Coordinator (MSP) to our growing team. The primary responsibilities of the IT Service Coordinator (MSP) position will be to schedule our Support Engineers remote and on-site visits to our customers’ sites via our scheduling system. Additional responsibilities will include answering phone calls from clients, reviewing ticketing system, and basic office support. The position offers the opportunity to join our fast-growing IT Service organization and to help shape the future growth and development of the company.

Previous experience with ConnectWise, Autotask, Kaseya, or similar MSP tools is HIGHLY preferred.

IT Service Coordinator (MSP) Responsibilities:

  • Answer incoming client calls and support emails
  • Schedule appointments based on service requests from sales team as well as emails, and phone calls from customers and our technical team
  • Manage a dynamic and everchanging schedule
  • Communicate with clients on scheduled appointments and changes
  • Must have strong multitasking skills
  • Ability to meet deadlines
  • Ability to always provide the customer with outstanding customer care and service
  • Excellent verbal and written communication skills
  • Ability to take detailed notes
  • Ability to work in a fast-paced environment while maintaining flexibility for emergency situations
  • Basic Microsoft desktop operating systems
  • Microsoft Office application suite (Outlook, Word, Excel etc.)

IT Service Coordinator (MSP) Benefits:

  • Health, Dental, and Vision Insurance
  • 401(k) with company match
  • Hybrid WFH after 90 day onboarding
  • Generous PTO
  • Clear paths for growth