IT Service Delivery Manager (MSP) Responsibilities:
- Ensure exceptional client satisfaction is consistently delivered and maintained by Support Team members.
- Implementation/Administration of internal technical tools, knowledge base, RMM, etc.
- Ensure SLA-adherence, and that accurate and timely technology support and problem resolution is being delivered to our clients.
- Serve as an occasional escalation point for technical support issues (this is not the primary focus of the role).
- Ensure all policies and procedures are consistently followed and updated as necessary.
- Work closely with the project manager on the hand off of projects to the support team.
- Participate in weekly service/project meetings.
IT Service Delivery Manager (MSP) Salary + Benefits:
- $110k – $125k (depended on experience)
- Health, Dental, Vision
- Paid Time Off
- 401(k) retirement plan and match
- Certification Reimbursement
