IT Service Desk Analyst (Tier 2) – MSP

We are currently seeking a IT Service Desk Analyst (Tier 2) – MSP to join a well Established Managed Service Provider based out of Dallas, TX. The IT Service Desk Analyst (Tier 2) – MSP will join an award winning and one of the fastest growing Cloud/Managed Services Providers where employees partake in continual training and regular reviews to fast track your career.

The IT Service Desk Analyst (Tier 2) – MSP will be responsible for maintaining systems, monitoring alerts, and supporting Virtualization, Cloud, and Windows technologies. This position will be a mixed bag between reactive support and proactive support.

IT Service Desk Analyst (Tier 2) – MSP Requirements:

  • 2+ Years of MSP experience REQUIRED
  • Experience with ConnectWise Automate/Manage a plus!
  • Experience with Cloud technologies (Azure/AWS)
  • Experience with Virtualization technologies (VMware ESX or ESXi)
  • Experience with Windows Server 2016+ Exchange 2016+, Office 365
  • Experience with administrating Microsoft Active Directory and Group Policy

IT Service Desk Analyst (Tier 2) – MSP Benefits

  • Salary $60,000 – $65,000
  • 401k
  • Health, Dental, Vision Insurance
  • Annual Bonus
  • Certification Reimbursement
  • Profit sharing