IT Service Desk Engineer L2 (MSP)

IT Service Desk Engineer L2 (MSP) Position & Company Overview:

We are a growing Managed Service Provider that offers employees with skillset advancement, professional growth, and work/life balance. We are looking to bolster our Service Desk by adding an IT Service Desk Engineer L2 (MSP) who will do a mix of L2 escalations and System Administration tasks.

The IT Service Desk Engineer L2 (MSP) should be comfortable with ConnectWise, Active Directory, GPO, Firewalls, Virtualization, Azure, and Windows Server. We are seeking candidate for the IT Service Desk Engineer L2 (MSP) who are interested in transitioning into full System Administrator roles as this is the trajectory of this position.

Only accepting IT Service Desk Engineer L2 (MSP) candidates with previous MSP or CSP experience at this time.

IT Service Desk Engineer L2 (MSP) Technical Skills:

Windows desktop support
Windows Active Directory
LAN/WAN networks
M365 Administration experience
Azure Entra ID experience (Intune is a plus)
Basic firewall management, and troubleshooting
Comprehensive knowledge of Office/Microsoft 365 configuration, management, and troubleshooting
Setup, Configuration, and Troubleshooting of Hardware (workstations/laptops)
Microsoft Windows Server basic understanding and troubleshooting

IT Service Desk Engineer L2 (MSP) Professional Skills:

Windows/Apple OS
Intune/Endpoint Manager
Firewall /VPN configuration and troubleshooting
Setup, Configuration, and Troubleshooting of Hardware (servers)
Networking configuration, management, and troubleshooting
Microsoft Windows Server 2012, 2016 & 2019
VMWare/Hyper-V basic configuration and management

IT Service Desk Engineer L2 (MSP) Benefits:

Health/Dental/Vision
PTO + Holidays
Certification training + reimbursement
Annual Reviews with clear paths for promotions

Location

Lakewood, NJ

Salary

$55,000 - $65,000

About the Company

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America’s top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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