IT Service Desk Engineer Level 2 (Hybrid WFH):

We are a growing Managed and Cloud Services Provider located in Hazlet, NJ. We support the technology demands and network needs of small and medium sized businesses primarily in Monmouth County and the surrounding area. This is a full-time, permanent position with a hybrid WFH schedule offering Health/Dental/Vision/Life insurance, health savings accounts, flexible scheduling, 401(k) with company match, certification reimbursement, and more. We want our employees to grow with us!

Our current opening is for an IT Service Desk Engineer Level 2 (Hybrid WFH). This person will primarily work from home but will need to visit clients in Monmouth County 1-2 days per week. As a IT Service Desk Engineer Level 2 (Hybrid WFH), you will close escalated tickets and support Sr Engineers on project work.

Previous MSP experience REQUIRED for this role. ConnectWise experience a major plus.

IT Service Desk Engineer Level 2 (Hybrid WFH) Responsibilities:

  • Windows Desktop Support, Connectwise Manage, Connectwise Automate, and Connectwise Control Experience Preferred
  • Knowledge of Microsoft 365 support, Outlook configurations, mobile devices email configurations, Azure Entra ID
  • Virus, Malware and Security Troubleshooting & Remedies
  • Network Component Installation and Basic Diagnostics
  • Knowledge of backups utilities, ie Datto, Carbonite, Azure
  • Windows Server, Troubleshooting and Repair
  • Proficient Capacity to Serve People, and Problems with a friendly smile
  • Working Ability to Ask for Help when needed. We don’t expect you to know it all. We need someone who knows how to know what they know and when to ask for help.
  • Self Motivated, resourceful, ability to figure things out independently, team player

IT Service Desk Engineer Level 2 (Hybrid WFH) Benefits:

  • Health, Dental, Vision, and Life Insurance
  • Health Savings Account
  • Flexible Spending Account
  • Hybrid WFH (3 days at home per week)
  • Flexible Scheduling
  • 401(k) with company match
  • Paid Training and Professional Development Assistance
  • PTO and Paid Holidays