IT Service Desk Engineer Level 2 (MSP)

Location: New York, NY / Salary: $60,000 - $70,000

IT Service Desk Engineer Level 2 (MSP)

We are a Cloud Services Provider specializing in IT Consulting, Cloud-Computing, Networking, Security, and providing Backup & Recovery for businesses located in the Tri-State area. We maintain a client base across multiple industries allowing our team to work with a wide breadth of technologies. We an innovative, autonomous, inclusive culture that has maintained a healthy retention rate for employees. We offer full Health/Dental/Vision insurance, partial WFH, quarterly bonuses, PTO, paid training, certification reimbursement, clear paths for promotions, and more!

We continue to expand which is why are seeking an IT Service Desk Engineer Level 2 (MSP) with a Managed Services background to join our team. The IT Service Desk Engineer Level 2 (MSP) daily tasks include support for their computers, networks, and cloud systems. You will also collaborate with their team to solve complex technical issues and build solutions.

IT Service Desk Engineer Level 2 (MSP) Responsibilities:

Act as the first and second level response for incoming support requests
Troubleshoot and resolve issues with software or hardware.
Install and configure software and computer systems.
Walk clients through steps to help them resolve their technical problems.
Maintain procedures and documentation that provide technical support to the entire organization.

IT Service Desk Engineer Level 2 (MSP) Benefits:

100% covered Health, Dental, and Vision Insurance
Quarterly Bonuses
Generous PTO
Paid Training
Certification Reimbursement
Partial WFH
Clear paths for promotions

Opportunity Location

New York, NY

Proposed Salary

$60,000 - $70,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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Location: New York, NY

Proposed Salary: $60,000 - $70,000

Published: May 23, 2023

Job ID: BW7457

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