IT Service Desk Engineer – Level 2 (MSP) Overview:

We are celebrating 27 years as a premier Managed IT, Cybersecurity, and Cloud Services Provider that feeds the technology demands and network needs of small and medium-sized businesses in the DFW market and beyond. We are excited to have experienced continuous growth and in keeping with that momentum are seeking to add an IT Service Desk Engineer – Level 2 (MSP) to our talented team.

The IT Service Desk Engineer – Level 2 (MSP) position is a key contributor in the success of managing our client’s networks. This is achieved by quickly resolving incidents that our clients open tickets for and by constantly monitoring the alerts generated by our tools to resolve incidents before our clients are aware. The IT Service Desk Engineer – Level 2 (MSP) will make heavy use of ConnectWise, MS Office 365, MS Azure, desktops/networking, virtual servers (VMware/Hyper-V), and SonicWALL/Meraki.

IT Service Desk Engineer – Level 2 (MSP) Requirements:

  • Experience with Windows 7/8/10 and Windows Server 2012/2016/2019
  • Communicate with clients on-site (desktop support) to resolve technical issues and close tickets
  • Cloud and virtualization using VMWare, Azure, and other technologies.
  • Advanced Office 365 Administration
  • Firewall, Router, Switch installation and configuration

IT Service Desk Engineer – Level 2 (MSP) Benefits:

  • 100% Health/Vision/Dental Insurance
  • 401(k) with 3% Company Match
  • 15 Days PTO and Paid Holidays
  • Certification Reimbursement
  • Paid Training