IT Service Desk Engineer Level 2 (MSP)

Location: Bellaire, TX / Salary: $50,000 - $60,000

IT Service Desk Engineer Level 2 (MSP)

IT Service Desk Engineer Level 2 (MSP) Overview:

For almost 30 years, we have been a premier Houston-based leader as a Cloud Services Provider. With years of industry experience, they offer IT consulting, cybersecurity, cloud computing, and server/network support. We pride ourselves on providing a fast-paced customer service-focused and fun-friendly work environment.

Due to expanding its engineering team, we are searching for an IT Service Desk Engineer Level 2 (MSP) to help bolster its clients’ modernization efforts. The position will split time between providing escalated support (for Tier 1s) and working on a few light projects. As the IT Service Desk Engineer Level 2 (MSP), you will support Windows/Microsoft technologies (Azure AD, O365, Servers, Exchange, etc.), VMware administration, Citrix administration, troubleshooting SonicWall, and working hands-on with desktops/printers. It’s a full-time position salary-based between $50K to $60K, with an excellent benefits package.

IT Service Desk Engineer Level 2 (MSP) Technical Proficiencies:

Windows Server, Exchange, SharePoint, VMWare, Citrix, WAN/LAN connectivity, firewalls, security, VPN, Terminal Services, Windows 10, Office 365, Active Directory, DHCP, DNS, Azure, printers, and backups.

IT Service Desk Engineer Level 2 (MSP) Responsibilities:

IT support relating to technical issues involving Microsoft’s core business applications
Support services for Microsoft-related technologies: Windows 7, Windows 10, Windows Server, Exchange, O365, Active Directory, etc.
Ability to configure and troubleshoot network equipment including routers, switches, and firewalls (SonicWall).
Provisioning and installation of hardware and software as they relate to user workstations, servers, and other IT-based appliances, etc.
Remote access solution implementation and support: VPN, Terminal Services, and Citrix

IT Service Desk Engineer Level 2 (MSP) Benefits:

Health, Dental, and Vision Insurance
401(k) with company match
Bi-Annual Bonuses
Paid Training & Certification Reimbursement
Performance Goal Plans

Opportunity Location

Bellaire, TX

Proposed Salary

$50,000 - $60,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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Location: Bellaire, TX

Proposed Salary: $50,000 - $60,000

Published: February 27, 2024

Job ID: BW9773

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