IT Service Desk Engineer – (MSP) Overview:
IT Service Desk Engineer – (MSP) will be responsible for providing support on Windows servers, computers, switches, routers and firewalls. Don’t miss out on this exceptional opportunity to join our award-winning team as a IT Service Desk Engineer. If you have a minimum of 2 years of experience in a Managed Service Provider environment, along with a strong foundation in network principles and setup, we want to hear from you. Join a company where your skills will be valued, your growth will be nurtured, and your passion for technology will be celebrated. Join our team today.
IT Service Desk Engineer – (MSP) Duties:
- Provide excellent service and support to end-users remotely from the office or onsite at customer locations.
- Demonstrated proficiency in Microsoft (Workstation and Server) administration including Active Directory, Microsoft Exchange, VMWare, Routing, and Network Management
- Perform work on servers as required to resolve user-facing tickets
- Act as an escalation point for junior technicians
- Troubleshoot Desktops, Networks, Printers, Peripherals and Operating Systems
- Work with vendors & partners concerning products and service issues.
- Install and remove anti-virus programs
- Basic connectivity repair (ping, DNS, DHCP, Traceroute, etc.)
- Must have recent MSP industry experience
IT Service Desk Engineer – (MSP) Benefits:
- Salary: $65,000 – $80,000
- Certification Reimbursement
- Mileage & Travel Reimbursement
- $50,000 life insurance policy for employees (paid by the company)
- Paid holidays observed by the company
- 15 days per year of PTO (after 3 months of full time employment)
- 21 days per year of PTO after 2 years of employment
- 401-k Plan with Company Match
- Bi-Annual Profit Sharing Bonus Program
- Vision insurance plan
- Dental insurance plan
