IT Service Desk Manager – MSP
We are currently seeking a IT Service Desk Manager to join a growing Managed Service Provider!
The IT Service Desk Manager will be joining a well established Cloud/ Managed Service Provider who services SMB’s across the United States. You will be joining a MSP whose mission is to find a competitive edge through modern technology solutions that align with client business goals.
The IT Service Desk Manager will be responsible for developing, implementing, and supporting various initiatives in the area of service delivery management. The IT Service Desk Manager should maintain an environment of service excellence with a focus on customer service and and day to day improvements on the service desk.
IT Service Desk Manager – MSP Requirements:
- Knowledge of Ticketing Systems and Monitoring Software such as ConnectWise
- Tier II/III technical knowledge required
- Experience directing challenging technology issues
- Knowledge of Windows and Servers, Active Directory, Exchange On-Prem and Office 365
- 2+ years previous Managed & Cloud Services Experience***
- 5+ years of experience Managing a Service Desk
- Leadership or Strong Sense of Management
IT Service Desk Manager – MSP Benefits:
- Salary $100,000- $115,000 (dependent on experience)
- Healthcare, vision, dental
- 401k + company match
- Hybrid in office schedule
- Team oriented company culture with frequent outings
- Internal Training Program
- Certifications Reimbursements
