IT Service Desk Specialist (MSP) Overview:
Since opening our doors in 2002, our goal has been simple – providing businesses with high level IT services and keeping them on the cutting edge. We are a Cloud and Managed Services Provider supporting companies from 20 to 1,000 employees. Each client gets a personally designed solution which allows are team to work with a wide variety of technologies.
Due to an increase in business, we are seeking an IT Service Desk Specialist (MSP) with previous experience working for a MSP. As an IT Service Desk Specialist (MSP) you will be working with ConnectWise, Windows/MacOS, Windows Server, VMWare, Citrix, Azure, SonicWALL, and more.
IT Service Desk Specialist (MSP) Technical Focus:
- Level 1 IT support of Cloud, Servers, and Desktops for both SMBs and Enterprise Clients, providing high-touch customer service via walking colleagues or clients through steps to help them resolve their technical issues remotely or in person.
- Windows Server, Active Directory, VMWare, (Citrix & Hyper-V welcome), Dell, HP, Azure Entra ID, ConnectWise Manage/Automate/ ITGlue
- Troubleshoot and resolve problems with servers, both physical and virtual
- Participate in internal and external (client-facing) meetings when necessary
- Basic TCP/IP understanding of network switches, firewalls, security appliances, WiFi, etc.
IT Service Desk Specialist (MSP) Benefits:
- Health, Dental, and Vision Insurance 100% Company Paid
- 401(k) with company match
- PTO + Paid Holidays
- Certification Reimbursement Program
- Weekly Paid Trainings
